1. ABOUT THIS POLICY

Little Abode is operated by Two Two Four Developments Pty Ltd under the business name Little Abode Living.

We respect your privacy and are committed to handling personal information responsibly. This policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us or enquire about a project.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will manage personal information in accordance with those requirements.

2. INFORMATION WE MAY COLLECT

The personal information we collect will depend on how you interact with us and may include:

• Your name, email address and telephone number.
• Your property address, suburb and postcode.
• Details about your proposed extension, renovation or conversion.
• Your approximate budget, preferred timeframe and project priorities.
• Plans, photographs, drawings or other project information you choose to provide.
• Records of emails, telephone conversations, meetings and project enquiries.
• Technical information such as your IP address, browser type, device information, referring pages and website activity where collected through our hosting, security or analytics tools.

Please avoid sending sensitive personal information unless it is reasonably necessary for your enquiry or we have specifically requested it.

3. HOW WE COLLECT INFORMATION

We may collect information:

• Through our website enquiry form.
• When you contact us by email, telephone or social media.
• During meetings, site consultations or project discussions.
• From builders, consultants or other people involved in your project where you have authorised them to provide it.
• Automatically through website hosting, security, cookies or analytics technologies.

4. WHY WE COLLECT AND USE INFORMATION

We may use personal information to:

• Respond to enquiries and communicate with you.
• Assess whether a project is suitable for Little Abode.
• Understand the property, proposed work, budget and timeframe.
• Arrange consultations, site visits and project discussions.
• Prepare proposals, scopes, estimates and project documentation.
• Provide architectural, design, coordination and construction-related services.
• Coordinate with builders, consultants, suppliers and approval authorities.
• Maintain business, insurance, legal and administrative records.
• Operate, secure and improve our website and services.
• Meet legal and regulatory obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

Submitting a project enquiry does not automatically subscribe you to a general marketing list.

5. WHEN INFORMATION MAY BE DISCLOSED

We may disclose personal information where reasonably necessary to:

• Little Abode’s building partner and authorised project team.
• Architects, designers, engineers, surveyors, building surveyors, energy assessors, planning consultants and other project consultants.
• Contractors, trades, suppliers and service providers involved in a project.
• Website hosting, email, data storage, software and technology providers.
• Insurers, accountants, lawyers and other professional advisers.
• Councils, authorities or regulatory bodies where required.
• Any other person where you have given consent.
• A person or organisation where disclosure is required or authorised by law.

We do not sell personal information.

6. STORAGE AND OVERSEAS PROCESSING

We may use website, email, hosting and technology providers that store or process information using facilities located outside Australia.

Where privacy law requires it, we will take reasonable steps to ensure overseas handling of personal information is consistent with applicable Australian privacy requirements.

7. SECURITY AND RETENTION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online transmission or storage system is completely secure. You should avoid sending confidential or sensitive material through unsecured channels.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain project and business records, or to meet legal, insurance and regulatory requirements. Information that is no longer required may be securely deleted or de-identified.

8. ACCESS AND CORRECTION

You may ask to access the personal information we hold about you or request that inaccurate or incomplete information be corrected.

Requests can be sent to info@littleabode.com.au. We may need to verify your identity before providing access. Access may be limited where permitted or required by law.

9. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies for essential functionality, security, performance and analytics.

You can adjust your browser settings to refuse or remove cookies. Some website functions may not operate correctly if cookies are disabled.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms. Little Abode is not responsible for the privacy practices or content of those external services. You should review their privacy policies before providing personal information.

11. PRIVACY QUESTIONS AND COMPLAINTS

If you have a question or concern about how we have handled personal information, contact:

Little Abode
Email: info@littleabode.com.au
Service area: Greater Melbourne, Victoria

Please provide enough information for us to understand and investigate your concern. We will respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.